MDM Booster usage scenario

Efficient ticket processing using artificial intelligence

Optimize your service processes with the MDM Booster: an AI-supported solution for automated ticket processing. Train individual AI models to automatically resolve, classify, prioritize or forward tickets to the right teams with a success rate of 98%. Secure expert knowledge, relieve your team and increase productivity and customer satisfaction through optimized processes. Your benefits at a glance:

Faster processing: automatic classification & prioritization
Round-the-clock availability: 24/7 operational readiness
Real-time optimization:- AI learns continuously through feedback
Greater efficiency: experts are relieved, processes are optimized
Better customer experience: faster solutions, satisfied customers

Automated ticket processing with AI: increasing efficiency to a new level

A low price is not everything – do your customers also expect qualified answers to their queries in the shortest possible time? Especially in customer service and sales, a fast response time can be crucial to ensure customer satisfaction and win orders. Manual ticket processing is not only resource-intensive, you also need experts to ensure a high level of customer satisfaction. Secure the knowledge of your experts and utilize the possibilities of AI-supported ticket processing with the MDM Booster .

The MDM Booster AI platform uses advanced AI algorithms to automate the entire ticket handling process – from entry to resolution. The AI not only recognizes the content of the tickets and can thus contribute to the solution, but can also assess their urgency and calculate the availability of employees. Tickets can be automatically categorized, prioritized and forwarded to the appropriate team members in real time.

This is how automation works:

1. ticket receipt and classification: When a new order, fault or task is entered, an AI model interprets the text and other relevant information and automatically classifies it according to category and process. Typical processes are, for example, a request for technical support, fault reports, an inquiry about a product or a problem with a delivery – each ticket is assigned intelligently.

2. prioritization and forwarding: Based on the urgency and criticality, the ticket is further classified accordingly. Real-time processing makes it possible to forward urgent requests immediately to the right team or agent, minimize response times and optimally deploy your experts’ resources according to priorities.

3. automatic solution proposals: The AI automatically suggests solutions that can be validated and approved by your experts if required. This is based on individual AI models based on historical queries, external information and feedback. Our customers often achieve an initial solution rate of 98% and more after just a few weeks.

4. continuous learning: With every new ticket and every completed request, your AI model learns to support your teams even more effectively.

Demo date

Interested in experiencing how AI-supported automation with the MDM Booster can take the pressure off your teams? Book a free demo today and discover how easily you can optimize your support processes and increase your efficiency with artificial intelligence and the MDM Booster.

How can we provide support?

Would you like to receive further information or are you interested in an individual consultation? Simply let us know in a short message how we can help you and we will get back to you as soon as possible.

Let us begin.