IT consulting
RPA & AI: process automation with robots and chatbots
Business process automation, also commonly known as business process automation or simply process automation, is a concept from business informatics. The aim is to To reduce errors, provide structured data for process analysis and improve the efficiency of processes. Artificial intelligence (AI) can be used to automate not only standardized processes, but also complex workflows.
Open LS offers you sound advice and tried-and-tested solutions to automate your processes – customized or for standard cases, future-proof and for maximum return on investment.
Intelligent process automation
For decision-makers, it is not just about optimizing costs, but also about supporting strategic goals through digitalization projects. The automation of business processes makes a dual contribution here:
- Increase efficiency: Intelligently automated processes enable a flexible response to changes without the need for permanent adjustments
- Scalable processes: Automation saves valuable resources (time and budget) and reduces the error rate. The MDM Booster also enables you to identify incorrect or missing data and automatically improve data quality.
Intelligent Process Automation (IPA) using artificial intelligence
While robotic process automation (RPA) is essentially aimed at automating more static tasks, intelligent process automation (IPA) goes one step further. By using artificial intelligence, such as natural language processing, even complex processes that previously required human intervention can be automated. These include, for example, the analysis of unstructured data, support in the detection of anomalies and personalized customer interactions.
Success factors for process automation
The successful implementation of process automation requires more than just the use of the right technology. The decisive factors are
- Strategic alignment: Automation must be aligned with the company's goals in order to create maximum added value
- Process analysis: Before automation, processes should be critically scrutinized and, if necessary, optimized to avoid increasing inefficiencies
- Change management: Early involvement of your employees and open communication are essential to ensure acceptance and success
- Scalability: Solutions should be flexible and future-proof in order to keep pace with the company's growth
- Further training: Ensure that your employees receive further training at an early stage so that you can continue to use their valuable experience in the future
Process automation as an investment in the future
Business process automation can help to reduce costs in the short term and at the same time represents an investment in the future of your company. Decision-makers should take a strategic approach in order to master the technological and organizational challenges in the best possible way.
We support you in developing and successfully implementing your process automation strategies – tailored to your company and your processes. Successful process automation is more than just technology – it requires people with experience.
Recognizing opportunities and risks
We support you in the structured analysis of your potential in the area of process automation – e.g. through workshops, feasibility studies (proof of concept) and 25 years of experience.
We support you in the conception of your projects – from brainstorming using design thinking, to the structured development of a use case , to the prototype as part of a concept.
We support you with your process automation from conception to implementation – including tool evaluation or individual development, project management and the search for funding.
Discover your possibilities!
We identify potential for process automation and implement it quickly, comprehensibly and efficiently. We use AI to automate workflows in a flexible and future-proof way.
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